Return & Refund Policy

We want you to be happy with your purchase. If you’re not satisfied, we gladly accept return. Please read the following carefully to ensure that you are fully aware of your rights under this policy and our obligations to you.

 

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Arizali will offer you an exchange voucher or refund provided that:

• You return the item within 15 days of purchase
• You have to provide the original Arizali register receipt (invoice) at the time you return the item
• The item is in resalable condition including that:
• It is in its original packaging, including instruction manuals and all accessories
• It is unworn, unopened, unused and in its original condition

Other Returns

Arizali will accept product returns and provide you with an exchange voucher and refund where:

• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample of our description

Condition of Return

• Please email us at info@arizali.com, with your request
• Once received, we will email you back a confirmation assuming all conditions applies
• We will send you a form to complete
• Once completed, sent back the package using form provided

Please note:

• Return cost will be borne by customer
• Arizali will only cover or refund shipping cost incurred from the replacement of the item, if the item is faulty or wrong
• The same shipping method for exchange or refund as item received must be used
• We advise that you request a proof of postage from the post office or courier service when returning good
• Arizali will not refund or exchange items that are damaged, lost or delayed during transit
• Gift cards are not redeemable for cash
• Once the item received and all conditions fulfilled. We will proceed to exchange or refund, as applicable
• Please note: Allow 7-10 business days to process the exchange or refund

Arizali reserves the right to:

All conditions has to be fulfilled in order to proceed with exchange or refund.