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You can still place an order without registering. By registering it makes the ordering process faster and easier as we already have your delivery and payment details so makes for an easier shopping experience.
Click here to register by filling in your details and following the instructions.
No you will only receive this if you have signed up for our newsletter and fashion updates
In case you do not fill the box requesting your password or you put a wrong password, a window will appear asking you to reset your password. An email will be sent to your registered email account to reset your password.
All details regarding payment are made through secured sites.
Personal information: we do not share your details with any other merchants.
1.1 Click on the item you wish to purchase. If you wish to look at the colour of the item you wish to purchase in a bigger format, click either on the colour in the button stating the colour, or on the picture representing the colour chosen. A bigger image of the item requested will appear in the main window of the product page
1.2. Select (Code/Size/Quantity). Please make sure colour and size chosen are added to the cart
1.3. Click “Add to Cart” (At this step you have the choice to either continue shopping or proceed to checkout):
1.4. Click on the chosen method of payment and follow the instructions accordingly.
Important Note: Cost of transport:
1.6. Last step: you can then either confirm or cancel the purchase.
Once we send your order we will email you on same day the tracking number for easy update. The exact time of delivery depends entirely on post or courier services. In case of late delivery or if you cannot access the tracking update of your parcel you may email us and we will check on our end the status of shipment and will inform you to the best of our knowledge following response from post office or courier
Email us at info@arizali.com and we will do our best to attend to your problem.
In case the item has not been shipped or in process of sending it, Yes you can still cancel your purchase. In case it has been shipped you will be required to pay the return shipping and we will issue a store credit as long as the article is returned in the same state it was received (unopened, tags in place, not worn )
We take great care to avoid any problem related to this, but if it happens Please let us know ASAP by email at info@arizali.com with your order ID and we will attend to it immediately. In case the problem comes from our end we will refund return transport fees according to charges based on your chosen transport method. Money will be refunded only after receiving the returned item and checking that all packaging, tags and item itself are in proper order
Please let us know immediately via info@arizali.com and we will be of assistance ASAP for you. Arizali wants to be of the best service to you and pride ourselves on our garments quality and workmanship but if something has slipped through unnoticed we want to rectify as soon as possible to keep all our customers happy.
We can exchange for a new one and if the item is of stock will provide you with a credit voucher.
Email us at info@arizali.com with your order ID and the item not received and we will have it delivered ASAP.
We offer shipping to Malaysia and many different countries around the world.
Peninsular Malaysia we offer FREE shipping with total purchases over MYR 100.- delivery by courier services.
Below MYR 100.- purchase, a flat rate of MYR 15.- will be added for transport charges.
Other countries: we offer “economy shipping” which is registered post or courier services using FedEx international services, economy or expedite, for your choosing. The time of delivery will depend to which country to deliver to, please contact us if you wish to have specific details for more info.
Our base currency is the Malaysian Ringgit (RM or MYR). You can change the currency setting on the website by clicking at the top right menu button named “MYR”, alternative currency is USD
You can switch between those currencies for your convenience, the last used will be set for the next time you log on Arizali Website.
The exchange rate between those currencies is set through daily current market exchange rate
Attn! when setting the currency, be aware that currency chosen will show in your cart, so if you wish to be charged in USD, make sure to set the currency to USD. For Malaysian Ringgit, set the currency to MYR
Payment will be attention to our mother company SORREL CORPORATION SDN BHD for your Arizali order
If you reside in Malaysia: make sure the currency appears in MYR, otherwise change it from the top right menu
If you do not reside in Malaysia: we recommend to set the currency in USD from the top right menu. The total charge will then appear in the checkout page in USD. If your currency is not USD, you may be subject to a currency-conversion fee from your card issuer.
We advise our customers not residing in Malaysia to switch the currency at the top right corner, to USD, this before adding items to the cart. Doing so, the total amount of purchase will appear in USD
The rate we use between MYR and USD is based on the current international market rate
Once in the checkout page, click on IPAY88 which is our payment Gateway secured provider, where you have various choice of payment
Under PayPal, you have also the choice to pay with a Credit or Debit Card
At Arizali we are very concerned about the speed of delivery.
First, the item ordered will be thorough fully checked before preparing for sending.
Once order received, delivery will be done within 1-3 working days maximum, more often, items will be dispatched within 1 working day.
For Peninsular Malaysia: free delivery for total purchase over MYR 100.- Items are sent via courier service. For delivery less the MYR 100.-, a fix charge of MYR 15.- will be added.
For all other countries: delivery charges depends on their weight. We use registered mail post service, very reliable but depending of country of destination, the parcel may take 3 to 15 working days to arrive, depending on the parcel destination.
Customer who wish to use a faster courier service may chose the “expedited services” at a higher rate. The speed of delivery will be shorten depending on the destination country: 5 to 10 working days
Once your parcel has been sent, an email will follow to customer advising of the delivery fulfilled as well as tracking number.
Within Malaysia delivery will be within working hours 8.30am to 6pm on weekdays and 8.30am to 5 pm on Saturdays.
Other countries: depends on each country rules regarding mail/courier delivery
If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Post office or courier’s office, depending on the method of sending.
If parcel is not claimed within a reasonable amount of time (usually 7 to 10 days) item will be returned to us. Transport charges for 2d sending maybe charged to customer if neglected to claim the parcel on time
Delivery is not available to PO Box addresses so please supply your residential address as well as a working telephone number, preferably mobile in case an sms or whatsap needs to be sent for fast communication.
We want you to be happy with your purchase. If you’re not satisfied, we gladly accept return. Please read the following carefully to ensure that you are fully aware of your rights under this policy and our obligations to you.
If you wish to return an item because you have changed your mind about your purchase, Arizali will offer you an exchange voucher or refund provided that:
Arizali will accept product returns and provide you with an exchange voucher and refund where:
All conditions has to be fulfilled in order to proceed with exchange or refund.
You can find some of our collections at selected outlets. Within Malaysia, send us an email for list.
if you are within Kuala Lumpur, we open our Showroom from time to time during office hours. Send us an email for address and directions, giving us full name, and telephone number.
Email: info@arizali.com
Telephone: (60) 3 4252 1921
Most of our designs and colours, unless the most popular, are being printed in short length and only once. In the case it is being reprinted, difference will occur as batik is a hand produced product. EVERY piece is different and no two items will ever be exactly the same.
3. POPULAR TAGS: how does it works?
You can filter products by relevance.
EXAMPLE:
3.1. You want to know among all items, which ones are made of 100% silk?
Go to ALL PRODUCTS page, under POPULAR TAGS, select 100% SILK: all items made of silk will be displayed.
IMPORTANT: after each filter, click on CLEAR ALL to reset the filter to its original setting.
3.2. You want to know under 1 category, which ones are made of 100% silk?Choose category (example: BLOUSES) then under POPULAR TAGS, select 100% silk: all BLOUSES made of silk will be displayed
