• DELIVERY AND PAYMENT
• ORDERING
• ONLINE ACCOUNT AND REGISTRATION 
• RETURNS
• FAQ
• STORES

 

Delivery and Payment

1. Where do we deliver and delivery costs?

We offer shipping to Malaysia and many different countries around the world.

Within Peninsular Malaysia

we offer FREE shipping with total purchases over RM100.- delivery by courier services.

Below RM100.- purchase, a flat rate of RM15.- will be added for transport charges.

International Shipping

Please refer to the table below for our standard shipping rates for countries we deliver to.

Registered Post (Economy shipping)
Zone	Country	Estimated delivery time		Economy shipping rate
				Up to 250gm	Above 250gm up to 500gm	Above 500gm up to1.5kg
ZONE 1 & 2	Brunei Darussalam & Singapore, Cambodia, Hong Kong, Laos, Myanmar, Philippines, Thailand, Indonesia and Vietnam	4 - 10 days		MYR 17.-	MYR 25.-	MYR 56.-
ZONE 3 & 4	Australia, China, Fiji, India, Japan, Macao, Mongolia, New Zealand,North Korea, South Korea, Taiwan and Sri Lanka, Other countries (refer to listing under "expedited delivery")	6 - 11 days		MYR 22.-	MYR 35.-	MYR 78.-

 

Expedited Shipping (via courier services)
Zone	Country	Up to 500gm	Above 500gm up to1kg (Rounded up)
1	Singapore	MYR 81.60	MYR 104.70
1	Thailand	MYR 60.00	MYR 70.00
2	Hong kong	MYR 80.00	MYR 90.00
2	Indonesia	MYR 80.00	MYR 90.00
3	China	MYR 85.00	MYR 100.00
3	Japan	MYR 85.00	MYR 100.00
4	Brunei	MYR 81.60	MYR 104.70
4	Philippines	MYR 115.00	MYR 135.00
5	Australia	MYR 105.00	MYR 120.00
5	Fiji	MYR 105.00	MYR 120.00
5	New Zealand	MYR 105.00	MYR 120.00
6	Belgium	MYR 100.00	MYR 120.00
6	France	MYR 100.00	MYR 120.00
6	Germany	MYR 100.00	MYR 120.00
6	Italy	MYR 100.00	MYR 120.00
6	Netherlands	MYR 100.00	MYR 120.00
6	UK	MYR 100.00	MYR 120.00
7	Austria	MYR 110.00	MYR 130.00
7	Denmark	MYR 110.00	MYR 130.00
7	Finland	MYR 110.00	MYR 130.00
7	Ireland	MYR 110.00	MYR 130.00
7	Luxembourg	MYR 110.00	MYR 130.00
7	Norway	MYR 110.00	MYR 130.00
7	Portugal	MYR 110.00	MYR 130.00
7	Spain	MYR 110.00	MYR 130.00
7	Sweden	MYR 110.00	MYR 130.00
7	Switzerland	MYR 110.00	MYR 130.00
8	Bulgaria	MYR 135.00	MYR 165.00
8	Cyprus	MYR 135.00	MYR 165.00
8	Czech Republic	MYR 135.00	MYR 165.00
8	Estonia	MYR 135.00	MYR 165.00
8	Greece	MYR 135.00	MYR 165.00
8	Hungary	MYR 135.00	MYR 165.00
8	Poland	MYR 135.00	MYR 165.00
8	Romania	MYR 135.00	MYR 165.00
8	Russia	MYR 135.00	MYR 165.00
8	Ukraine	MYR 135.00	MYR 165.00
9	Canada	MYR 110.00	MYR 135.00
9	USA	MYR 110.00	MYR 135.00
10	South Africa	MYR 140.00	MYR 165.00
10	UAE	MYR 140.00	MYR 165.00
11	Andorra	MYR 185.00	MYR 230.00
11	Argentina	MYR 185.00	MYR 230.00
11	Bahamas	MYR 185.00	MYR 230.00
11	Barbados	MYR 185.00	MYR 230.00
11	Brazil	MYR 185.00	MYR 230.00
11	Chile	MYR 185.00	MYR 230.00
11	French Polynesia	MYR 185.00	MYR 230.00
11	Gibraltar	MYR 185.00	MYR 230.00
11	Iceland	MYR 185.00	MYR 230.00
11	Liechtenstein	MYR 185.00	MYR 230.00
11	Macedonia	MYR 185.00	MYR 230.00
11	Malta	MYR 185.00	MYR 230.00
11	Martinique	MYR 185.00	MYR 230.00
11	Mauritius	MYR 185.00	MYR 230.00
11	Mexico	MYR 185.00	MYR 230.00
11	Monaco	MYR 185.00	MYR 230.00
11	Montenegro	MYR 185.00	MYR 230.00
11	Morocco	MYR 185.00	MYR 230.00
11	New Caledonia	MYR 185.00	MYR 230.00
11	Rest of the World	MYR 185.00	MYR 230.00
11	Reunion	MYR 185.00	MYR 230.00
11	Saint Lucia	MYR 185.00	MYR 230.00
11	Saint Pierre And Miquelon	MYR 185.00	MYR 230.00
11	Samoa	MYR 185.00	MYR 230.00
11	Tunisia	MYR 185.00	MYR 230.00
11	Vanuatu	MYR 185.00	MYR 230.00
11	Venezuela	MYR 185.00	MYR 230.00

 

(to convert charges from Malaysian Ringgit to your currency, for estimate conversion, visit a foreign currency converter such as www.oanda/currency/converter )

In case your country is not listed above: do not hesitate to contact us for more info.

Due to varying customs rules and regulations there may be fees or duties associated with receiving supplies which you will be responsible for. These costs will not be covered in your shipping fees through us. 

2. Currencies used on website

Our base currency is the Malaysian Ringgit (RM or MYR). You can change the currency setting on website by clicking on the top right menu button named “MYR”.

We have 5 choices available:

Ringgit (MYR), USD dollars (USD), Australian dollars (AUD), Euros (EUR), Singapore dollars (SING). You can switch between those currencies for your convenience, the last used will be set for the next time you log on Arizali Website

The exchange rate between those currencies is set through daily current market exchange rate

 

3. What payment methods do we accept?

3.1 Visa & Mastercard
If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. The amount charged may appear in MYR (Malaysian Ringgit) followed by the conversion in your currency. We recommend consulting your credit card provider for information on any applicable fees and/or exchange rate they provide.

3.2 PayPal

PayPal provides an automatic currency conversion based on the current rate for MYR. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly with any questions on their currency conversion rates and fees.

3.3 Bank deposit (or online bank transfer)

You can only use this method if you use a Bank in Malaysia to purchase from our website.

 If you pay using method through internet banking (CIMB, Maybank 2U, Hong Leong etc) you will need to provide a screenshot/scanned copy of your proof of payment to info@arizali.com

Below is the information for bank in payments:

Arizali is our brand name, but our Company name representing the Brand will appear on check out and will be the one to transfer the money to:

Bank: UOB (United Overseas Bank Berhad)

Account nº: 1213021821

Beneficiary: Sorrel Corporation Sdn Bhd

Please ensure you banking-in is the correct amount. Any change owed to you will be given in the form of store credit.

In case you use bank deposit outside Malaysia, Bank charges will be deducted from amount sent to us, therefore a shortage of funds will appear when amount is transmitted to us. We can then transfer back the money but all bank charges will be deducted from original amount sent.

 

4. Delivery Time

 At Arizali we are very concerned about the speed of delivery.

First, the item ordered will be thorough fully checked before preparing for sending.

Once order received, delivery will be done within 1-3 working days maximum, more often, items will be dispatched within 1 working day.

For Peninsular Malaysia: free delivery for total purchase over RM100.- Items are sent via courier service. For delivery less the RM100.-, a fix charge of RM15.- will be added.

For all other countries: delivery charges depends on their weight. We use registered mail post service, very reliable but depending of country of destination, the parcel may take up to 15 working days to arrive.

Customer who wish to use a faster courier service may chose the “expedited services” at a higher rate. The speed of delivery will be shorten depending on the destination country: 5 to 10 working days

Once item sent, an email will be send to customer advising of the delivery fulfilled as well as tracking number.

 

5. Delivery Address and receiving your parcel

Within Malaysia delivery will be within working hours 8.30am to 6pm on weekdays and 8.30am to 5 pm on Saturdays.

Other countries: depends on each country rules regarding mail/courier delivery

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Post office or courier’s office, depending on the method of sending.

If parcel is not claimed within a reasonable amount of time (usually 7 to 10 days) item will be returned to us. Transport charges for 2d sending maybe charged to customer if neglected to claim the parcel on time

Delivery is not available to PO Box addresses so please supply your residential address as well as a working telephone number, preferably mobile in case an sms or whatsap needs to be sent for fast communication.

 

Ordering

1. HOW DO I SHOP

1.1 Click on the item you wish to purchase. If you wish to look at the colour of the item you wish to purchase in a bigger format, click either on the colour in the button stating the colour, or on the picture representing the colour chosen. A bigger image of the item requested will appear in the main window of the product page

1.2. Select (Code/Size/Quantity). Please make sure colour and size chosen are added to the cart

1.3. Click “Add to Cart” (At this step you have the choice to either continue shopping or proceed to checkout):

• To continue shopping: click on the Menu under “Our Collection” and select the page you want to visit or click on "Continue Shopping" it will redirect you to all our collections.
• You can calculate the estimated shipping cost using the shipping calculator provided in the shopping cart page. (at this stage, options available for shipping will appear, but it is in the cart, towards the end of your purchase, that the choice of shipping will have to be done in order to calculate cost of total purchase)

• To proceed to checkout: click on the “checkout” button.

1.4. You have then the choice to either pay via PayPal,use your credit card or choose alternative mode of payment (banking in) -available only for customers holding a Bank account in Malaysia

1.5. Click on the chosen method of payment and follow the instructions accordingly.

Important Note: Cost of transport:

• The actual transport cost will show once you fill up your card details or your login on your PayPal Account but you still have a choice to cancel. The cost will be calculated according to the total weight of your parcel. We do not send partial shipment. All items comes from our warehouse and if you order several items they will be sent together.
• There you will have the choice to request your purchase to be sent to your default address or click on the link to “Add another Address”.
• Your purchase will be only validated once you have viewed the cost of purchase including transport and confirm your purchase.

1.6. Last step: you can then either confirm or cancel the purchase.

 

2. Has my order been shipped out yet?

Once we send your order we will email you on same day the tracking number for easy update, as well as estimate time of delivery to your destination. The exact time of delivery depends entirely on post or courier services. In case of late delivery, in case you cannot access the tracking update of your parcel you may email us and we will check on our end the status of shipment and will inform you to the best of our knowledge following response from post office or courier

 

3. I am having problems placing an order?

Email us at info@arizali.com and we will do our best to attend to your problem.

 

4. Can I cancel my order or part of my order?

Yes please email at info@arizali.com and  if the article has not been shipped if the article has been shipped you will be required to pay the return shipping and we will issue with a store credit as long as the article is returned in the same state it was received (unopened, tags in place, not worn )

 

5. The Item is not what you ordered?

We take great care to avoid any problem related to this, but if it happens Please let us know ASAP by email at info@arizali.com with your order ID and we will attend to it immediately. In case the problem comes from our end we will refund return transport fees according to charges based on your chosen transport method. Money will be refunded only after receiving the returned item and checking that all packaging, tags and item itself are in proper order 

 

6. Received a Faulty Item?

Please let us know immediately via info@arizali.com and we will be of assistance ASAP for you. Arizali wants to be of the best service to you and pride ourselves on our garments quality and workmanship but if something has slipped through unnoticed we want to rectify as soon as possible to keep all our customers happy.

We can exchange for a new one and if the item is of stock will provide you with a credit voucher.  

 

7. Something missing from my order.

Email us at info@arizali.com with your order ID and the item not received and we will have it delivered ASAP.

 

Registration and Online Account

1. Do I need to register to shop?

You can still place an order without registering. By registering it makes the ordering process faster and easier as we already have your delivery and payment details so makes for an easier shopping experience.

 

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

 

3. Does registering mean I will get email updates?

No you will only receive this if you have signed up for our newsletter and fashion updates

 

4. What do I do if I have forgotten my password or my password does not work?

In case you do not fill the box requesting your password or you put a wrong password, a window will appear asking you to reset your password. An email will be sent to your registered email account to reset your password.

 

5. security policyOnline 

All details regarding payment are made through secured sites. 
Personal information: we do not share your details with any other merchants.

 

Returns

1. What is your returns policy?

We want you to be happy with your purchase. If you’re not satisfied, we gladly accept return. Please read the following carefully to ensure that you are fully aware of your rights under this policy and our obligations to you.

 

2. Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Arizali will offer you an exchange voucher or refund provided that:

• You return the item within 15 days of purchase
• You have to provide the original Arizali register receipt (invoice) at the time you return the item
• The item is in resalable condition including that:
• It is in its original packaging, including instruction manuals and all accessories
• It is unworn, unopened, unused and in its original condition

 

3. Other Returns

Arizali will accept product returns and provide you with an exchange voucher and refund where:

• The product is faulty or is not of acceptable quality, or
• The product is not fit for its intended purpose, or
• The product does not match the sample of our description

 

4. Condition of Return

• Please email us at info@arizali.com, with your request
• Once received, we will email you back a confirmation assuming all conditions applies
• We will send you a form to complete
• Once completed, sent back the package using form provided

 

5. Please note:

• Return cost will be borne by customer
• Arizali will only cover or refund shipping cost incurred from the replacement of the item, if the item is faulty or wrong
• The same shipping method for exchange or refund as item received must be used
• We advise that you request a proof of postage from the post office or courier service when returning good
• Arizali will not refund or exchange items that are damaged, lost or delayed during transit
• Gift cards are not redeemable for cash
• Once the item received and all conditions fulfilled. We will proceed to exchange or refund, as applicable
• Please note:Allow 7-10 business days to process the exchange or refund

 

6. Arizali reserves the right to:

All conditions has to be fulfilled in order to proceed with exchange or refund.

 

Frequently Asked Questions

1. Where is your store?

4th level Parkson, The Pavilion,
Jalan Bukit Bintang,
Kuala Lumpur.

Email: info@arizali.com

Telephone: (60) 3 4252 1921

 

2. Do you do reprints of Batik design and colours?

Most of our designs and colours, unless the most popular, are being printed in short length and only once. In the case it is being reprinted, difference will occur as batik is a hand produced product. EVERY piece is different and no two items will ever be exactly the same.