Registration and Online Account

1. Do I need to register to shop?

You can still place an order without registering. By registering it makes the ordering process faster and easier as we already have your delivery and payment details so makes for an easier shopping experience.

2. How do I create an account?

Click here to register by filling in your details and following the instructions.

3. Does registering mean I will get email updates?

No you will only receive this if you have signed up for our newsletter and fashion updates

4. What do I do if I have forgotten my password or my password does not work?

In case you do not fill the box requesting your password or you put a wrong password, a window will appear asking you to reset your password. An email will be sent to your registered email account to reset your password.

5. Security policy online 

All details regarding payment are made through secured sites. 
Personal information: we do not share your details with any other merchants.

 

Ordering

1. HOW DO I SHOP

1.1 Click on the item you wish to purchase. If you wish to look at the colour of the item you wish to purchase in a bigger format, click either on the colour in the button stating the colour, or on the picture representing the colour chosen. A bigger image of the item requested will appear in the main window of the product page

1.2. Select (Code/Size/Quantity). Please make sure colour and size chosen are added to the cart

1.3. Click “Add to Cart” (At this step you have the choice to either continue shopping or proceed to checkout):

  • To continue shopping: click on the Menu under “SHOP” and select the page you want to visit or click on "Continue Shopping" it will redirect you to all our collections.
  • You can calculate the estimated shipping cost using the shipping calculator provided in the shopping cart page. (at this stage, options available for shipping will appear, but it is in the cart, towards the end of your purchase, that the choice of shipping will have to be done in order to calculate cost of total purchase)
  • To proceed to checkout: click on the “checkout” button.

1.4. Click on the chosen method of payment and follow the instructions accordingly.

Important Note: Cost of transport:

  • You can check the cost of transport at any time, once you add the items you wish to purchase in the cart. You must fill up the form with your address for the shipping calculation to be active. You will have a choice of transport. Click on the one chosen. The cost will be calculated according to the total weight of your parcel. We do not send partial shipment. All items come from our warehouse and if you order several items they will be sent together.
  • If you live in Malaysia, we offer free delivery for purchase above MYR100.-
  • There you will have the choice to request your purchase to be sent to your default address or click on the link to “Add another Address”.
  • Your purchase will be only validated once you have viewed the cost of purchase including transport and confirm your purchase.

1.6. Last step: you can then either confirm or cancel the purchase.

 

2. Has my order been shipped out yet?

Once we send your order we will email you on same day the tracking number for easy update. The exact time of delivery depends entirely on post or courier services. In case of late delivery or if you cannot access the tracking update of your parcel you may email us and we will check on our end the status of shipment and will inform you to the best of our knowledge following response from post office or courier

 

3. I am having problems placing an order?

Email us at info@arizali.com and we will do our best to attend to your problem.

 

4. Can I cancel my order or part of my order?

In case the item has not been shipped or in process of sending it, Yes you can still cancel your purchase. In case it has been shipped you will be required to pay the return shipping and we will issue a store credit as long as the article is returned in the same state it was received (unopened, tags in place, not worn )

 

5. The Item is not what you ordered?

We take great care to avoid any problem related to this, but if it happens Please let us know ASAP by email at info@arizali.com with your order ID and we will attend to it immediately. In case the problem comes from our end we will refund return transport fees according to charges based on your chosen transport method. Money will be refunded only after receiving the returned item and checking that all packaging, tags and item itself are in proper order 

 

6. Received a Faulty Item?

Please let us know immediately via info@arizali.com and we will be of assistance ASAP for you. Arizali wants to be of the best service to you and pride ourselves on our garments quality and workmanship but if something has slipped through unnoticed we want to rectify as soon as possible to keep all our customers happy.

We can exchange for a new one and if the item is of stock will provide you with a credit voucher.  

 

7. Something missing from my order.

Email us at info@arizali.com with your order ID and the item not received and we will have it delivered ASAP.

 

PAYMENT AND DELIVERY

1. Where do we deliver and delivery costs?

We offer shipping to Malaysia and many different countries around the world.

Peninsular Malaysia we offer FREE shipping with total purchases over MYR 100.- delivery by courier services.

Below MYR 100.- purchase, a flat rate of MYR 15.- will be added for transport charges.

Other countries: we offer “economy shipping” which is registered post or courier services using FedEx international services, economy or expedite, for your choosing. The time of delivery will depend to which country to deliver to, please contact us if you wish to have specific details for more info.

 

2. Currencies used on website

Our base currency is the Malaysian Ringgit (RM or MYR). You can change the currency setting on the website by clicking at the top right menu button named “MYR”, alternative currency is USD

You can switch between those currencies for your convenience, the last used will be set for the next time you log on Arizali Website.

The exchange rate between those currencies is set through daily current market exchange rate

Attn! when setting the currency, be aware that currency chosen will show in your cart, so if you wish to be charged in USD, make sure to set the currency to USD. For Malaysian Ringgit, set the currency to MYR

Payment will be attention to our mother company SORREL CORPORATION SDN BHD for your Arizali order

If you reside in Malaysia: make sure the currency appears in MYR, otherwise change it from the top right menu

If you do not reside in Malaysia: we recommend to set the currency in USD from the top right menu. The total charge will then appear in the checkout page in USD. If your currency is not USD, you may be subject to a currency-conversion fee from your card issuer.

 

3. Available payment method

We advise our customers not residing in Malaysia to switch the currency at the top right corner, to USD, this before adding items to the cart. Doing so, the total amount of purchase will appear in USD

The rate we use between MYR and USD is based on the current international market rate

Once in the checkout page, click on IPAY88 which is our payment Gateway secured provider, where you have various choice of payment
 

  • CREDIT CARDS: MASTER CARD or VISA are accepted. Click on this option and follow instructions on the screen
  • ONLINE BANKING a choice of direct debit from a variety of local Banks. If you have a Bank account in Malaysia, you can choose this option: click on the button of your choice which will redirect you to your secured Bank link
  • E-WALLET: this is a digital payment using an app linked to your Bank account-Malaysia Only
  • PAYPAL: If you have an account with PayPal, choose this option which will link directly to PayPal for secure payment


Under PayPal, you have also the choice to pay with a Credit or Debit Card

 

4. Delivery Time

 At Arizali we are very concerned about the speed of delivery.

First, the item ordered will be thorough fully checked before preparing for sending.

Once order received, delivery will be done within 1-3 working days maximum, more often, items will be dispatched within 1 working day.

For Peninsular Malaysia: free delivery for total purchase over MYR 100.- Items are sent via courier service. For delivery less the MYR 100.-, a fix charge of MYR 15.- will be added.

For all other countries: delivery charges depends on their weight. We use registered mail post service, very reliable but depending of country of destination, the parcel may take 3 to 15 working days to arrive, depending on the parcel destination.

Customer who wish to use a faster courier service may chose the “expedited services” at a higher rate. The speed of delivery will be shorten depending on the destination country: 5 to 10 working days

Once your parcel has been sent, an email will follow to customer advising of the delivery fulfilled as well as tracking number.

 

5. Delivery Address and receiving your parcel

Within Malaysia delivery will be within working hours 8.30am to 6pm on weekdays and 8.30am to 5 pm on Saturdays.

Other countries: depends on each country rules regarding mail/courier delivery

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest Post office or courier’s office, depending on the method of sending.

If parcel is not claimed within a reasonable amount of time (usually 7 to 10 days) item will be returned to us. Transport charges for 2d sending maybe charged to customer if neglected to claim the parcel on time

Delivery is not available to PO Box addresses so please supply your residential address as well as a working telephone number, preferably mobile in case an sms or whatsap needs to be sent for fast communication.

 

Returns

1. What is your returns policy?

We want you to be happy with your purchase. If you’re not satisfied, we gladly accept return. Please read the following carefully to ensure that you are fully aware of your rights under this policy and our obligations to you.

 

2. Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Arizali will offer you an exchange voucher or refund provided that:

  • You return the item within 15 days of purchase
  • You have to provide the original Arizali register receipt (invoice) at the time you return the item
  • The item is in resalable condition including that:
  • It is in its original packaging, including instruction manuals and all accessories
  • It is unworn, unopened, unused and in its original condition

 

3. Other Returns

Arizali will accept product returns and provide you with an exchange voucher and refund where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample of our description

 

4. Condition of Return

  • Please email us at info@arizali.com, with your request
  • Once received, we will email you back a confirmation assuming all conditions applies
  • We will send you a form to complete
  • Once completed, sent back the package using form provided

 

5. Please note:

  • Return cost will be borne by customer
  • Arizali will only cover or refund shipping cost incurred from the replacement of the item, if the item is faulty or wrong
  • The same shipping method for exchange or refund as item received must be used
  • We advise that you request a proof of postage from the post office or courier service when returning good
  • Arizali will not refund or exchange items that are damaged, lost or delayed during transit
  • Gift cards are not redeemable for cash
  • Once the item received and all conditions fulfilled. We will proceed to exchange or refund, as applicable
  • Please note:Allow 7-10 business days to process the exchange or refund

 

6. Arizali reserves the right to:

All conditions has to be fulfilled in order to proceed with exchange or refund.

 

Frequently Asked Questions

1. Where is your store?

You can find some of our collections at selected outlets. Within Malaysia, send us an email for list.

if you are within Kuala Lumpur, we open our Showroom from time to time during office hours. Send us an email for address and directions, giving us full name, and telephone number.

Email: info@arizali.com

Telephone: (60) 3 4252 1921

 

2. Do you do reprints of Batik design and colours?

Most of our designs and colours, unless the most popular, are being printed in short length and only once. In the case it is being reprinted, difference will occur as batik is a hand produced product. EVERY piece is different and no two items will ever be exactly the same.

3. POPULAR TAGS: how does it works?

You can filter products by relevance.

EXAMPLE:

3.1. You want to know among all items, which ones are made of 100% silk?
Go to ALL PRODUCTS page, under POPULAR TAGS, select 100% SILK: all items made of silk will be displayed.

IMPORTANT: after each filter, click on CLEAR ALL to reset the filter to its original setting.

3.2. You want to know under 1 category, which ones are made of 100% silk?Choose category (example: BLOUSES) then under POPULAR TAGS, select 100% silk: all BLOUSES made of silk will be displayed

 

 

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