FAQ
Do you have a boutique?
Our boutique is online www.arizali.com
If I want to “feel” the fabric, where to go?
We have limited Collections at the Pavilion Hotel Gallery – cf: https://www.arizali.com/pages/our-store
If I want to try a shirt, how to go about it?
You can set up an appointment to our Showroom by writing to us: https://www.arizali.com/pages/contact-us
Are the items offered on your website have stock?
if you can add the item variant (colour, size) to the cart, yes, the stock is available
Are you sending the product internationally?
Yes we do in most of the countries around the world.
What is the cost of package in Malaysia?
If your purchase is below RM100.-, we charge a flat rate of RM15.-, for cart worth RM100.- and above, it is free delivery within Malaysia.
What is the cost of package internationally?
once you add to the cart the items requested, fill your detailed address; before you proceed to any payment, you will see cost of shipment with different options to choose from
Can I get same day delivery?
(Available only for Kuala Lumpur and Selangor) if order sent before 1pm, you can request to pick up your parcel (from Ampang area) yourself or send a Grab/Lalamove
Do you sell batik fabric per meter?
No we don’t. Some customers buy 2 sarongs, it is enough to make 1 shirt, if you can’t find one of your choices under our shirt page https://www.arizali.com/collections/shirts-for-men
What payment methods do you accept
For Local Orders (Malaysia): We accept FPX online banking, DuitNow QR, and major e-wallets including Touch 'n Go, GrabPay, and ShopeePay. For International Orders (US & Worldwide): We accept all major international credit and debit cards, including Visa, Mastercard, and American Express.
Do I need a PayPal account to purchase internationally?
No! You can pay directly and securely at checkout using any credit or debit card. All transactions are processed through our secure, encrypted payment gateway (HitPay).